New Approaches & Proven People-First Strategies To Navigate Complex Transformation Landscapes With Clarity, Purpose & Integrity:
Deliver Long-Lasting, Innovative & People-Led Business Change & Transformation Strategies
A Must-Attend 7th Annual, One-Day, Cross-Sector Conference & Networking Exhibition | 13th May 2026 | One America Square, London
08.15 Registration, Informal Networking & GIC Welcome
OPENING REMARKS
09.00 Morning Co-Chairs’ Opening Remarks
Lisa Gregg, Director of Business Transformation, Aston University
Berenice Levenez, Director of Strategy, Technology & Transformation, Girlguiding UK
IF I COULD DO IT AGAIN… CASE STUDY
09.10 The Good, The Bad & The Ugly: Reflections From Delivering Change & Transformation Programmes
- What would I do differently if I could start again? In hindsight, what worked, what didn’t, and how would I do things differently?
- When goals, priorities, and decisions change how should we adapt, pivot, and succeed without discarding efforts to date and costs spent?
- The key hard-learned lessons: advice on how to build resilience and agility into business change delivery
Gary Forrest, Head of Change For Pensions & Savings, Phoenix
PRACTICAL AI APPLICATIONS & INTEGRATION
PANEL Q&A
09.30 Harness AI To Transform Organisations & Deliver Real Business Impact Whilst Ensuring Consistent & Ethical Guardrails
- How can organisations use AI to drive real transformation, not just follow the hype?
- Discover how to embed AI effectively – from data integrity and infrastructure to people, culture, and trust
- How can organisations balance opportunity and caution, ensuring AI delivers value without compromising ethics, transparency, or sustainability?
- Moving beyond pilots: how change leaders can transform ideas that look promising on paper to prove real, measurable impact
Nataly Quinn, Global Head of Change & Tech Adoption, Holland & Barrett
Miryem Salah, Director of Data, Digital and Transformation, VodafoneThree
Ricky Bartlett, UK Lead AI & Automation, CBRE GWS
Anupama Hatti, Head of Programme Delivery, NHS Blood and Transplant
Ahmed Elahi, Sen Director of AI & Tech Transformation, SkyShowtime
BUILDING ORGANISATIONAL TRUST & CHANGE READINESS
10.00 Strengthen Your Organisation’s Change Muscles: Unlock Readiness, Build Trust & Embed New Ways Of Working
- Unlock strategies to build organisational trust as the foundation for successful change initiatives
- Develop your organisation’s ‘change muscle’ and centre change at the heart of your organisational culture
- Explore how to assess and improve readiness so teams are equipped to accept and embed new ways of working
- Examine approaches to accurately understand current ways of working, ensuring that change initiatives are grounded in a clear and precise understanding
Flo Akingbade, Business Transformation Director, JLL
DELIVERING SUCCESSFUL BUSINESS CHANGE: SUCCESSES, PITFALLS & CRITICAL LESSONS LEARNT
PANEL Q&A
10.50 Make Change Stick! Proven Approaches, Key Lessons & Strategies For Lasting Organisational Impact
- What does it take to make change truly land? How can you ensure new ways of working don’t fade once the project ends?
- Unpack proven approaches for delivering a successful change and the pitfalls that derail transformation before it starts
- Embed lasting change: examine new strategies to ensure new ways of working become part of the organisational culture
- How can you manage transformation in a constantly shifting landscape, where global volatility and continuous change redefine what ‘business as usual’ really means?
- Understand how people, processes, and technology must align to deliver tangible, measurable business value
Valentina Smirnova, Head of Finance Transformation, AXA Partners
Gorka Lopez, Workplace Strategy Lead UK & Europe, CBRE
Sara Yapp, Head of Business Change, Hodge Bank
Dr Tracey Leghorn, Chief Business Services Officer, SUEZ UK
Leena Rash, Head of Group COO Transformation (UK), HSBC
Paul Robinson-Davis, Business Change Lead, Flutter Entertainment
Lisa Pullen, Head of Business Change, ITV
11.20 Bonus Session; Reserved For Exclusive Conference Partner
LEADERSHIP & THE PSYCHOLOGY OF CHANGE
11.50 Harness People-First Leadership To Build Trust, Inspire Teams & Drive Transformation Success
- How can emotionally intelligent leadership build trust and enable teams to navigate change with confidence?
- Dive into why the future of leadership lies in mastering the human skills that drive trust, agility, and connection
- Transparent leadership: learn how sharing both successes and setbacks helps teams understand the real impact of transformation
Mandy Rawlinson, Head of UK & EMEA, Aberdeen Investments, Aberdeen
TRANSFORMATION & CHANGE MODELS, METHODOLOGIES & FRAMEWORKS
12.10 Redefine Frameworks, Apply The Right Methodology & Drive Transformation That Delivers Results
- Explore how organisations are redefining traditional frameworks to stay ahead of rapid digital change and evolving workplace expectations
- Pinpoint ways to diagnose what your organisation truly needs before deciding how to deliver it
- Move past the Agile vs. Waterfall debate and apply the right methodology for your organisation’s goals, context, and stage of maturity
Stuart Anwyl, Head of Operational Excellence, Balfour Beatty Highways Division, Balfour Beatty
12.30 Lunch & Informal Networking For Speakers, Delegates & Partners
INFORMAL PEER-TO-PEER DISCUSSIONS
13.00 Discuss Crucial Hot Topics With Expert Leaders
A) Business Resilience
Ryan Warcup, Business Improvement & Development Manager, Balfour Beatty
B) Managing Client Expectations Across Markets
Scott Hodges, Senior Project Manager, Ticketmaster
Banuçiçek Türkoğlu Çevik, Project Manager, Ticketmaster
C) Evolving Workforce
OPENING REMARKS
13.30 Afternoon Chair’s Opening Remarks
Suzanne Ralphson, Director of Strategy & Transformation, Macmillan Cancer Support
CHANGE COMMUNICATIONS
13.40 Communicate With Clarity, Build Confidence & Empower People To Embrace Change
- Refine your communication strategies by identifying the most effective channels, voices, and formats to ensure messages land, resonate, and sustain engagement across the organisation
- How do you maintain communication momentum throughout multi-year transformations, avoiding fatigue while keeping stakeholders informed?
- Communication establishes trust, but how do you ensure transparency, clarity, and messages that actually land?
Audrey Sipos, Associate Delivery Manager , University of Cambridge
14.00 Bonus Session; Reserved For Exclusive Conference Partner
Stream A – Tech Transformation
DATA AND MEASUREMENT
14.30 Turn Insight Into Impact: Uncover The Full Picture Of Transformation By Linking People, Process & Technology Metrics
- Decode ways to measure whether real change has happened, balancing KPIs with sentiment, insight, and lived experience
- How can you separate data from noise and reveal the truth behind success stories, setbacks, and lessons learned?
- Examine how to connect people, technological, and operational metrics to capture the complete picture of transformation
- Master how to build measurement frameworks that track progress and value as the organisation continues to evolve
Graeme Shepherd, Product Director, Demand Planning Technology Transformation & Innovation, GSK
PROCESS EXCELLENCE
14.50 Streamline Workflows, Remove Inefficiencies & Unlock Agility Through Process-Driven Excellence
- Master how to leverage people, process, and technology to accelerate transformation, drive operational excellence, and enhance organisational agility
- What methodologies can your business apply to remove inefficiencies, optimise performance, and enhance agility?
- A culture of continuous improvement: ascertain how to build one that sustains efficiency, accountability, and long-term transformation success
Apoorva Kumar, Senior Director, Global RGM Transformation, PepsiCo
15.10 Afternoon Refreshment Break & Informal Networking
PURPOSE-DRIVEN CHANGE
15.40 Turn Purpose Into Action By Aligning Every Change Initiative With Organisational Goals
- Identify where change initiatives create the most strategic impact and ensure every effort aligns with your organisation’s purpose
- How can you prioritise transformation projects that drive efficiency, expansion, or growth, to maximise value and support key business objectives?
- Strengthen engagement and accountability by connecting change initiatives directly to your organisation’s mission and long-term goals
Kamish Mirza, IBP Transformation Director, Ericsson
MANAGING SUSTAINABLE TRANSFORMATION
16.00 Embed Continuous Change, Strengthen Resilience & Build Capabilities To Drive Sustainable Transformation & Long-Term Success
- Develop transformation capabilities that grow with the business, ensuring people, processes, and systems evolve together
- Embedding continuous change cycles: how to strengthen organisational resilience and move beyond one-off initiatives
- What does it mean to invest in upskilling and talent development to create a workforce ready to adapt and thrive in an AI-driven, rapidly changing environment?
- Establish governance, standards, and culture that sustain transformation impact across complex and evolving organisations
Jamie Worthington, Head of Strategy & Transformation, Anglian Water Services Ltd
Stream B – People Transformation
EMPOWERING BUSINESS CHANGE CHAMPIONS
14.30 Empower Employees, Elevate Influence & Accelerate Adoption Through Networks of Change Champions
- Identify and activate change champions across the organisation who can influence peers and accelerate adoption throughout teams
- Master the art of human-centred change! Guide employees to understand the goals and their role in change programmes, turning sceptics into advocates
- Create a supportive ecosystem that equips change champions with the tools, networks, and authority to drive lasting impact across the organisation
CHANGE STORYTELLING: TURNING STRATEGY INTO SHARED PURPOSE
14.50 Define The Change Story, Connect Strategic Vision & Drive Organisational Alignment
- Craft compelling change stories: discover how to engage key people and bring them along the transformation journey
- Combine data with narrative to make insights relatable, actionable, and meaningful for stakeholders
- How can storytelling be used to connect everyone in the organisation to the purpose of change, fostering understanding and active engagement?
Sarah Jackson, Head of Project Management, Pacific Life Re
15.10 Afternoon Refreshment Break & Informal Networking
CULTURE, CHANGE & ENGAGEMENT
PANEL Q&A
15.40 Build a Culture Where Change Thrives! Inspire Ownership, Strengthen Engagement & Cultivate Trust To Foster A Culture of Continuous Change
- Take people on the change journey: from identifying improvements to implementing, sustaining, and embedding change into day-to-day work
- Develop leadership and equip change managers with skills and confidence to guide individuals and teams through transformation
- How can you unite cross-functional teams, while embedding trust and sustaining a culture of continuous change?
Disha Mehta, Director, Global & Change Enablement, Standard Chartered Bank
Charlie Crabtree, Business Change Lead, Jaguar Land Rover
Anna Laverty, Director, Transformation Management, AstraZeneca
Fiona Brown, Director of Digital Transformation, Boots
Gary McCready, Commercial & Strategy Director – iD Mobile, Currys Plc
Oyindamola Sosanya, Head of Change Management, Notting Hill Genesis
BOOSTING STAKEHOLDER BUY-IN
16.10 Engage Stakeholders, Build Trust & Create Shared Ownership of Transformation Goals
- What strategies are needed for building trust and inspiring confidence in stakeholders, to guide them effectively along the change journey?
- Third-party and supplier engagement: gain insight into ensuring they support transformation goals while maintaining oversight
- Unpack strategies for stakeholder engagement that clarify roles, harmonise approaches, and reinforce programme success
Carl Hodges, Associate Director, Change & Transformation, DHL Group
16.30 Afternoon Chair’s Closing Remarks
16.40 Official Close of Conference