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In 1 Day, 36 Cross-Sector Change, HR & Communications Directors Reveal Pioneering Strategies For Sustained, Successful Organisational Change

Build Resilient Cultures, Robust Employee Engagement & Proactive Leadership To
Deliver Successful Organisational Change & Real Business Results
: Proactive Strategies To Integrate Change-Ready, Collaborative Cultures & Behaviours, Inspiring Communication Strategies, Leverage Cutting-Edge Tech, Boost Staff & Leadership Engagement, Mitigate Resistance & Defiance, Effectively Measure The Results Of Change Programmes To Sustain Momentum & Success

A One-Day, Practitioner-Led Conference & Networking Event, 16th September 2020, London

08.30 Registration, Coffee & Informal Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Co-Chairs’ Opening Remarks

Emma Illingworth
Head of HR Transformation
SSE Energy Services

Nadine Jones
Head of HR Strategy & CoEs,
Marks & Spencer

COMMUNICATION STRATEGIES | Q&A Panel

09.20 Innovative Communications Strategies To Facilitate Fast-Paced Organisational Change & Encourage A Proactive Culture

  • Best-practice approaches to create excitement around your communication strategies and encourage collaboration and transparency when navigating change
  • New technologies versus traditional: real-life examples of using multiple channels to assess which communication methods resonate best with your employees
  • The foundations of change communications excellence – practical advice on who should drive communication and what should be included to develop persuasive, proactive and powerful interactions

Vanessa Palmer
Director of Learning
Culture & Engagement
L'Oréal

James Makepeace
Internal Communications Manager
Rolls-Royce

Jenny Bloxham
Global Lead - Transformation Communications
Save the Children International

Jess Lonsdale
Internal Communications Director
Virgin Media

Jo Walmsley
Director of People & Organisation Capability
John Lewis Partnership

CAPTURE EMPLOYEES’ HEARTS & MINDS

09.50 Shift Mindsets & Capture Employees’ Hearts & Minds To Create The Resilient, Change-Ready Cultures Needed To Embed Change

  • Next-level employee engagement tactics which go beyond the tick box to allay fears and ensure people feel invested in and bought into the change process
  • Improve overall employee wellbeing by effectively communicating the benefits of change and readily involving them in the change process
  • Implement grassroots strategies to create a positive-minded workforce who own the change, so it translates into improved business outcomes

Alastair Gill
Head of People
giffgaff

STAKEHOLDER BUY-IN

10.10 Build The Business Case For Change To Optimise Stakeholder Buy-In To Embed & Sustain Large-Scale Transformation

  • Steps to gain trust and collaboration from both internal and external stakeholders and secure financial backing to prevent change programmes losing momentum
  • Best-practice strategies to successfully pitch change projects, maximise stakeholder confidence and pull them towards your vision of the future
  • Once stakeholders are on-board, how do you sustain their buy-in and manage their ever-changing expectations to embed long-lasting change?

Eze Lisak
Head of Change
National Grid ESO

10.30 Morning Refreshment Break With Informal Networking

LEADERSHIP ACTIVATION

11.00 From Meeting Room To Water Cooler: How To Get Leaders To Role Model, Sponsor & Engage With Real Change

  • It can be done! Evidence opportunities to spot and influence disconnected leaders and blockers of change to activate large-scale structural and organisational transformation
  • Change can be too easily railroaded by lack of interest: get change embedded into the organisational DNA with leaders who truly champion and embrace change
  • Actions speak louder than words - how to sustain leadership engagement and ensure they proactively own the change and lead from the front?

Caroline Pennings
Managing Director, International Communications
FedEx

BONUS SESSION

11.20 Getting To The Heart Of Which Leaders Are Driving Real Change In Culture 

Ghassan Karian
Founder
Karian and Box

DRIVE CULTURAL CHANGE | Advisory Board - Q&A

11.40 Empower Your Staff From The Start To Drive Sustainable, Long-Term Change & Avoid A Toxic Culture

  • Pull employees together and encourage collective collaboration amongst your workforce to create a change-ready culture
  • Change doesn’t happen overnight: preparing your employees for the trials and tribulations of long-term organisational change to maintain high engagement
  • How do you implement the correct change structure to ensure employees live and breathe the transformation and believe in more than the company’s logo?

Morag Norwood
Head of Organisational Development & Engagement
Volkswagen Group

Sarah Burbedge
Head of Change, Content Production Workflows
BBC Design and Engineering

Meg Paterson
Learning & Leadership Development Senior Manager
LEGO Group

Jen Tippin
Group People & Productivity Director
Lloyds Banking Group

Helena Curtis
Culture & Engagement Lead
PepsiCo

Elena Grigorova
Head of Change
Santander UK

12.10 Bonus Session; Reserved For Exclusive Conference Partner

This is your opportunity to showcase your expertise in front of your target audience. We have a variety of speaking, exhibition and one-to-one meetings packages available but hurry as opportunities remain strictly limited to join our brand-led speaker line-up on stage! Call us now on +44 (0)20 3479 2299 or email partner@thechangeconference.com.

12.40 Lunch For Delegates, Speakers & Partners

13.40 Afternoon Co-Chairs’ Opening Remarks

Guy Esnouf
Director of Communications
npower

Pam Kullar
Head of Adoption & Change Management
BT

INFORMAL PEER-TO-PEER DISCUSSIONS

13.50 Informal Breakout Discussions

A) Personal Growth & Flexibility

Alice ter Haar
People Strategy & Development Manager
Deliveroo

B) Collective Collaboration

Nick Davies
Senior Programme Management & Change Lead
Imperial Brands PLC

C) Mid-Level Management

Jo Walmsley
Director of People & Organisation Capability
John Lewis Partnership

D) Change Management As An Expertise

Suzette Tenefrancia
Global HR Change & Implementation Lead – HR Transformation
HSBC

E) Cultural Change In The NHS

Jonathan Cort
Deputy Medical Director
Chesterfield Royal Hospital NHS Foundation Trust

Maria Riley
Associate Director of Strategy & Improvement
Chesterfield Royal Hospital NHS Foundation Trust

F) Getting To The Heart Of Which Leaders Are Driving Real Change In Culture

Ghassan Karian
Founder
Karian and Box

BEHAVIOURAL CHANGE & RESISTANCE | Q&A PANEL

14.20 Establish Positive Mindsets & Overcome Kickback To Embed Long-Lasting Organisational Transformation

  • Best-practice examples of how to push the benefits of change to prevent project stagnation and disengagement
  • How can disengagement be mitigated to align your employees with the business case for change, combat resistance and regain trust throughout tough decisions?
  • Make sure to check in! How to assess engagement levels 12-18 months after initial change implementation to avoid sudden disenfranchisement?

Becca Francis
Change Lead
E.ON UK

Tara Newman
Head of Business Transformation
LV=

Samantha Long
Head of People Services
Canada Life

Jonathan Cort
Deputy Medical Director
Chesterfield Royal Hospital NHS Foundation Trust

Alice ter Haar
People Strategy & Development Manager
Deliveroo

Nicci Cook
Head of HR, Solihull
Jaguar Land Rover

Andrea Byrne
Change Lead
Mondelēz International

TECHNOLOGIES & TOOLS

14.50 Adopt New Tools, Tech & Innovations To Support Change & Rally Your Workforce Behind Your Organisation’s View Of The Future

  • What are the best technologies out there to enable a smooth organisational change journey? Evaluate the opportunities and obstacles
  • Explore opportunities and potential applications of machine learning, AI and automation to facilitate and fuel change
  • Tips and tricks to encourage successful adoption of innovative processes rather than creating a hostile working environment

Patricia Mcloughlin
Director of Change Management
GSK

15.10 Bonus Session; Reserved For Exclusive Conference Partner

15.40 Afternoon Refreshment Break With Informal Networking

16.10 Coronavirus

  • Share best practice with Change and HR practitioners about tactics and tips to mitigate the impact of Coronavirus, proactively prepare for future crises and reinforce business resilience during uncertain times.

THE BIG AGILE DEBATE | Q&A PANEL

16.20 The Battle Of Methodologies: Determine The Best Processes To Suit Your Change Programmes & Business Needs

  • Break down the buzzwords! What are the merits and drawbacks of Agile, Continuous Flow, Waterfall and SCRUM methodologies when embedding long-lasting cultures?
  • Is Agile right for your business? Adopt the correct methodology from the start to ensure fast-paced change - even in regulated industries
  • Identify when methods of delivering change are failing and how to fix it to ensure your organisation is on course to boost bottom-line performance

Alan Cooke
Head of Delivery & Change
Co-op

Martha Férez
Head of Change, Non-Financial Risk
Deutsche Bank

Gabrielle Ogiste
Global Head of HRIS
The Body Shop

Xue Bai
Global HR Process Transformation Lead
Vodafone

Ami Davies
Head of Transformation (Volunteering, Participation & Inclusion)
National Trust

MEASURING SUCCESS

16.50 The Best Ways To Measure & Visualise The Success Of Change Initiatives In Easy-To-Digest Reports

  • Build the bigger picture: measure intangible engagement levels to construct an accurate picture of the physical and human impact of change
  • Aside from staff surveys and bottom-line statistics, which methods and KPIs are effective to assess the tangible, monetary benefits of change?
  • Moving away from traditional metrics, what methods can effectively measure employees’ emotions, feelings and commitment to identify problems before they materialise?

Dominic Demolder
Principal Biometrics Business Partner
Roche

SUSTAINING CHANGE

17.10 Learn From Every Mistake! Practical Steps To Overcome Change Fatigue & Create Enduring Change

  • After implementation, what strategies help embed change, maintain engagement and drive bottom-line, long-term results for your business?
  • Tips and tricks to manage change successfully with an ever-growing remote workforce and less face-to-face interaction
  • Change is changing! Prepare your organisation for manoeuvring through the uncertainty of the next decade

Jo Bartnicke
Global Change Manager For People Experience
Unilever

17.30 Afternoon Co-Chairs’ Closing Remarks & Official Close Of Conference