New, Future-Ready Strategies For People-First, Change-Receptive Cultures Leveraging New Transformation Frameworks, AI Adoption & Data-Driven Decision Making To Evolve With Ever-Changing Business Needs
Achieve Purpose-Led, Innovative & Sustained Business Change & Transformation
A Must-Attend, One-Day, Cross-Sector Conference & Networking Exhibition | London, 14th May 2025
REGISTRATION OPENS
08:30 Registration & Informal Networking
OPENING REMARKS
09:00 GIC Welcome Speech & Morning Chairs’ Opening Remarks
Simon Williams, Programme Change Director, Cambridge University Press & Assessment
Lesley Woods, Head of PR Partnerships & Non-News Media Projects, Directorate of Defence Communications, Ministry of Defence
CASE STUDY
IF I HAD A TIME MACHINE… CASE STUDY
09:10 Key Takeaways & Hard Lessons Learnt: Reflections From Past Transformation Journeys To Design Smarter, Future-Ready Business Change & Transformation
- What would we do differently if we could go back? With hindsight being 20/20 what can we do to assess where transformation worked well or hit snags and build those lessons into future designs?
- When goals shift or unexpected challenges arise, how do you adapt? What was a time during transformation when we needed to pivot fast and effectively?
- What would my best pieces of advice be? What are the key hard-earned lessons I would share to build resilience and agility into business change and transformation?
PANEL Q&A
PRACTICAL AI APPLICATIONS & INTEGRATION
09:30 From Enhancing Efficiencies To Human-Centred Decision Making, Practical AI Applications Which Enrich Transformation Activities
- Use AI to enhance, not replace, human-centred decision-making – discover how to integrate AI that supports your workforce
- With the right AI applications, how much more value could you bring to daily operations? Hear real-world examples of teams optimising productivity without losing the personal touch
- Step into AI responsibly: learn how to embed AI thoughtfully across functions to solve complex business challenges while minimising disruption to your team’s dynamic
Neha Donald, Senior Director – Global Strategy & Transformation, PepsiCo
TRANSFORMATION & CHANGE MODELS, METHODOLOGIES & FRAMEWORKS
10:00 Select The Right Methodologies & Frameworks To Match Your Organisational Needs & Change Maturity Levels For Agile, Effective Transformation Success
- Agile, Lean, Kotter’s 8-Step Process, or…? Analyse the pros and cons of top frameworks to discover the model that works best with your organisation
- Learn how organisations are evolving from traditional frameworks to support the rapid pace of digital transformation to suit modern working life
- Find out how to adapt any model to your organisation’s unique needs, ensuring accountability and achieving transformational results that stick
Elizabeth Atherton, Head of Technical Directorate Development and Support, Nuclear Waste Services
10:20 Morning Refreshment Break With Informal Networking
HYBRID WORKING & THE SHIFT TO RTO
10:50 Achieving Transformation Objectives In Dynamic Hybrid Workplaces
- Essential strategies to hit transformation objectives with hybrid and dispersed teams: what extra consideration does it take to maintain momentum and deliver results?
- Boost productivity and morale: how can you build trust in your teams to back change for successfully aligned hybrid teams who maintain a strong culture and connection
- Prepare for the next shift in workplace trends by building a flexible, adaptable team culture, ready to thrive in any setup, from remote to RTO (Return-to-Office)
Peter Hunt, Global Transformation & Project Management Lead, Costa Coffee
11:10 Reserved For Our Exclusive Conference Partners
PANEL Q&A
BUILDING ORGANISATIONAL TRUST & READINESS FOR CHANGE
11:40 Fostering Trust & Change-Receptive Cultures Where Transformation Thrives
- Ready the workforce for business transformation by building a foundation of trust at every level for cultures where change is supported and sustained
- Boost buy-in by proactively addressing concerns and ensuring your leadership is openly communicating about what’s ahead
- Find out the gold-standard for change-ready organisations and explore strategies to align people and processes for smoother transformations
Baeda Jaealla, Business Change Lead, Southwark Council & RiverstoneX
Georgina Turton, Head of Transformation, Governance & Continuous Improvement (CI), Unipart Rail
Jenny Foster, Digital Transformation Programme Director, Sage Publishing
Neha Singh, Supply Planning, Lead Global Digital Transformation, Diageo
Nick Hodder, Assistant Director of Digital Transformation, Imperial War Museums
LEADERSHIP & CHANGE
12:10 Empower Your Leaders To Lead Change & Proactively Support Business Transformation
- The role of a change leader has never been more challenging – explore the skills needed to guide teams through transformative shifts with empathy and confidence
- Learn how to foster an environment of trust and resilience that motivates your team to embrace change as a positive force
- Strike the balance between vision and execution, discovering how to maintain momentum and morale during periods of rapid transformation
Lars Jørgensen, Director Digital Transformation Office and Business Services, Kao
12:40 Lunch & Informal Networking For Speakers, Delegates & Partners
13:30 Informal Breakout Sessions
a) Who Takes The Lead In Change?
Dipti Suchak, Head of Business Change, The White Company
b) Centralised vs. Decentralised Change
Jenny Foster, Digital Transformation Programme Director, Sage Publishing
c) RTO vs Hybrid Working
Annie Hale, People and Sustainability Director, Man United Football Club
d) Balancing People & Tech
Isabel Palmer, Director of Engineering & Transformation EMS UK BU, Experian
e) Setting Your Business Up For Change
f) Defining Change Management Roles
g) Crisis Management In Transformation
AFTERNOON STREAMS – TAILOR YOUR DAY
Choose Your Focus With Tailored Learning Tracks: Select from over 10 sessions across two streams – Tech Transformation and People Change – to explore the most pressing issues shaping transformation today.
STREAM A: TECH TRANSFORMATION
STREAM B: PEOPLE CHANGE
Cat Brandon, Director – Strategic Transformation, American Express Global Business Travel
AFTERNOON - STREAM A - TECHNOLOGICAL TRANSFORMATION
13:30 Afternoon Chairs’ Opening Remarks – Stream A
Cat Brandon, Director – Strategic Transformation, American Express Global Business Travel
PURPOSE-DRIVEN BUSINESS TRANSFORMATION
13:40 Strategically Prioritise Transformation Objectives To Align Transformation Efforts With Organisational Purpose
- How do you keep transformation efforts aligned with your organisation’s core purpose?
- Tackle the challenge of resource allocation by prioritising transformation initiatives that align with your most crucial objectives
- Inspire engagement at every level by ensuring that transformation goals are connected to your broader mission and vision
Pip Smith, Director of Strategic Change & Portfolio, Currys plc
14:00 Reserved For Our Exclusive Conference Partners
INTERACTIVE SESSION
PRACTICAL AI APPLICATIONS & INTEGRATION
14:30 Seize AI Opportunities: Build AI Applications Into Day-To-Day Business Change & Transformation For Increased Efficiency
- Ready to bridge the gap between AI potential and practical business needs? Discover AI applications that immediately add value across teams
- AI without a purpose can create unnecessary disruption. Learn how to roll out AI initiatives that enhance existing workflows rather than complicate them
- How are companies using AI to supplement, not replace, human talent—empowering teams to do more with technology by their side
Antonella Piscitelli, Head of Sales & Digital Transformation, Sweden & Martina Spa
DATA-DRIVEN CHANGE
15:00 Leverage Data To Determine Transformation Decisions & Increase Success
- How can data inform every decision? Understand the essentials of collecting, interpreting, and utilising data to guide impactful change
- Discover best practices for building a data-friendly culture, ensuring analytics are accessible, relevant, and meaningful across teams
- Embrace a data-backed approach to decision-making, uncovering new insights that align with your organisation’s strategic goals
15:20 Afternoon Refreshment Break With Informal Networking
INTERACTIVE SESSION
BALANCING TECH & PEOPLE CHANGE
15:50 Adopt New Digital Advances While Securing People Buy In & Ensuring Harmonisation Between Tech Appetite & Adoption
- Technical advancements alone won’t drive change; find out how to blend technical and people strategies to build holistic transformation
- What happens when tech-driven changes conflict with people-centric needs? Learn techniques for balancing efficiency with empathy
- Explore examples of organisations achieving success by aligning tech upgrades with people-focused initiatives
Louise Davidsen, PMO Director, Ticketmaster
Scott Hodges, Senior Project Manager, Ticketmaster
AUTOMATION & ML
16:20 Where Can Machines Take Over? Enable Business Transformation To Free Up Human Talent & Reduce Waste In The Workplace By Automating Laborious Processes
- Discover how automation can free up human potential by handling repetitive tasks, empowering your team to focus on innovation
- With AI and ML reshaping industries, how do you implement these tools thoughtfully? Learn how to roll out automation with a focus on job enrichment, not elimination
- See how automation has been used to reduce costs, increase efficiency, and drive organisational growth while respecting team dynamics
Aisha Khan, Director of Strategic Marketing & Digital Transformation, Teva Pharmaceuticals
PROCESS EXCELLENCE
16:40 Drive Business Efficiencies, Improvements & Quality With Watertight Process Excellence Strategies
- How can your organisation eliminate inefficiencies? Dive into Lean, Six Sigma, and other process improvement methodologies that drive success
- Identify opportunities to reduce waste and streamline workflows, enhancing the quality, speed, and cost-effectiveness of operations
- Build a culture of continuous improvement by implementing practical tools for process excellence, helping your organisation sustain efficiency
Alco Jensema, Continuous Improvement Lead, McDonalds
17.00 Afternoon Chairs’ Closing Remarks & Official Close Of Conference
13:30 Afternoon Chairs’ Opening Remarks – Stream B
ENGAGING EMPLOYEES & THE EMPLOYEE VALUE PROPOSITION
13:40 Securing Change & Transformation Buy In Throughout The Business With Compelling Employee Engagement Strategies & A Strong EVP
- Building not just “fair-weather” employee engagement strategies – but colleague comms and retention approaches which can withstand the pressures of change and transformation
- Share clear change objectives teams are bought into to bring employees along on the change journey with you for transformation that happens WITH them – not TO them
- Can your team be your change champions? From grassroots feedback inspiring change to bought in team members acting as advocates, how can we win over – and work with – colleagues throughout the business
Dara Odejide, Head of Transformation, Virgin Media O2
14:00 Reserved For Our Exclusive Conference Partners
PANEL Q&A
CHANGE COMMUNICATIONS
14:30 Achieve Successful & Sustained Transformation By Communicating Change Clearly & Consistently
- Increase commitment and reduce resistance to transformation with clear, consistent messaging which communicates vision and purpose
- Methods, channels, and messaging to keep stakeholders at every level informed, engaged and inspired throughout the change process
- Combat change fatigue with consistent and compelling communication which reignites interest
Amit Shah, Global Senior Delivery Manager (VP), HSBC
Jessica Roche, Head of Business Change, Yorkshire Water
Dipti Suchak, Head of Business Change, The White Company
CASE STUDY
IF I HAD A TIME MACHINE…
15:00 What Would I Change About Change? Lessons Learnt From Business Change & Transformation Initiatives & What I Would Do Differently Next Time
- What would I change if given a second chance? How have I taken these learnings with me and applied them into my current work?
- What are the adjustments that turned challenges into successes – and how can we use our lessons learnt to replicate these winning strategies
- But my example is so specific? Well actually… how can we sit back and consider the business, people and tech constants to build your toolkit of best practice change and transformation?
15:20 Afternoon Refreshment Break With Informal Networking
INTERACTIVE SESSION
SOFT SKILLS IN CHANGE MANAGEMENT
15:50 Raise The EQ! Strengthen Change Agent’s Empathy, Communication & Emotional Intelligence Skillset For Sensitively Designed Yet Proactive Change
- How do soft skills like empathy and communication impact transformation success? Steps to strengthen these skills in your team and improve results
- Equip leaders to navigate change by balancing technical expertise with the emotional intelligence needed for people-focused transitions
- Explore how building resilience and empathy among team members can make change smoother and more sustainable
Sandy Gill, Head of Transformation, Buckinghamshire New University
PEOPLE VS. PROCESSES & SYSTEMS
16:20 It’s Not Tech OR People… It’s Both! Aligning People & Systems for Seamless Change
- Mobilise change by balancing the structured needs of processes and systems with the flexibility your people require
- Tech isn’t a dirty word! Allay any fears around new processes with technologies which support people’s ability to adapt and succeed in a rapidly-changing environment
- Strategically assess the tech on offer to determine which tech is going to enable your people to be the best of themselves
Nataly Quinn, Head of Change & Tech Adoption, Holland & Barrett
CUSTOMER-CENTRIC CHANGE
16:40 Deliver Transformations That Truly Put Customers First
- Design a win-win-win transformation strategy that benefits customers, colleagues, and the business alike
- Go beyond assumptions: uncover what your customers really care about and embed their voices into every stage of your transformation
- Ensure your transformation delivers measurable customer value by aligning outcomes with what matters most to your audience
Simon Leibling, Transformation Director, Merlin Entertainments
17.00 Afternoon Chairs’ Closing Remarks & Official Close Of Conference
Alco Jensema, Continuous Improvement Lead, McDonalds
Alco Jensema, Continuous Improvement Lead, McDonalds
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